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Manage Daily Analytical Update in One-System
Different
Communication

With our ongoing call and call history feature, you can effectively track, manage, and analyze support interactions, leading to improved customer satisfaction, enhanced support efficiency, and optimized service delivery.

Call History
Analytical
Reports

With the Remote Assistance Dashboard at your fingertips, take command of your online support operations like never before, achieving new levels of efficiency, collaboration, and customer satisfaction.

Analytical Dashboard
Call
Routing

With our advanced call routing system, managing online support meetings becomes a breeze, enabling your support team to deliver unparalleled service while maximizing productivity and effectiveness. Experience the future of support coordination.

Call Routing
Different
Communication

With our ongoing call and call history feature, you can effectively track, manage, and analyze support interactions, leading to improved customer satisfaction, enhanced support efficiency, and optimized service delivery.

Call History
Analytical
Reports

With the Remote Assistance Dashboard at your fingertips, take command of your online support operations like never before, achieving new levels of efficiency, collaboration, and customer satisfaction.

Analytical Dashboard
Navigate product excellence withProduct Tour

Enterprises Embracing Intelligent Assistance Solutions

AR-Powered Smart Assistance Solution

Our Smart Assistance solution revolutionizes remote assistance protocols by amalgamating state-of-the-art technologies to amplify collaboration and expedite issue resolutions.

Leveraging AR technology, it enhances on-site interactions and delivers seamless visual guidance. Moreover, smart assistance solutions seamlessly integrate AI-driven chatbots for rapid issue identification and resolution, while advanced diagnostics yield comprehensive insights.

  • Analytics-driven strategies for success
  • Seamlessly integrates into existing systems
  • Identifies and resolves issues swiftly
  • Robust protection for sensitive data

Remote support falling short?

Enhance capability with ROCKEYE’s remote assist.

Consult Our Experts

Stakeholders

Business Entities in the Smart Remote Assistance

Super Admin
Administer system user configurations and management, ensuring ultimate authority.
Customer Admin Panel
Users report issues, call agents, and seek resolutions quickly using AR capabilities.
Expert Agent Panel
Proficient experts adeptly address and resolve customer concerns with optimal efficiency.

Key Features

Transform support dynamics with Smart Assist: A Quantitative Examination of Business Impact and Evolution.

Real-Time Collaboration
  • Real-Time Collaboration

    Enable frictionless collaboration by seamlessly connecting field technicians with remote experts through augmented reality (AR)-enabled communication in real-time.

  • Immersive Augmented Reality

    Engage in an immersive Augmented Reality (AR) ecosystem for enriched visualization, facilitating superior problem-solving capabilities and enhanced comprehension of technical issues.

  • Cloud-Based Video Calling

    Accelerate issue resolution by utilizing cloud-based video calling, enabling real-time visual assistance without the necessity for physical proximity.

  • AR Annotation

    Boost collaboration through the integration of AR annotation, enabling experts to deliver precise visual directives for issue resolution.

Call Recording
  • Call Recording

    Capture and store support calls for archival purposes, facilitating historical data analysis, staff development through training initiatives, and ongoing enhancement of service quality standards.

  • Conference Calling

    Engage in collaborative discourse on intricate matters via conference calls involving multiple stakeholders, fostering optimal problem-solving outcomes.

  • Optimized Streaming

    Utilize automated video resolution optimization to ensure top-tier communication quality, even in regions with limited connectivity.

  • Media Sharing

    Facilitate issue resolution by sharing screens, documents, images, and links containing the specific information required.

Business Impact

Measurable effects spanning financial health, efficiency, market presence, and brand reputation

  • 90%

    Efficient Issue Resolution

  • 80%

    Cost Savings

  • 40%

    Enhanced Productivity

  • 100%

    Inbound Call Efficiency

  • 100%

    Scheduled Support

Proven Transformation

of companies, both big and small are growing their business with ROCKEYE

A Comprehensive Overview

Upgrade your business processes by eliminating your business challenges. Our top-tier solutions seamlessly streamline your business process, ensuring unparalleled efficiency and accuracy. By integrating our advanced automation tools, your organization can reduce errors, decrease processing times, and enhance compliance with financial regulations. Experience a boost in productivity as our solution facilitates faster task execution.

With Manual Procedures
  • Time Consuming
  • Data Transparency
With Present Solution
  • Technical Issues
  • Device Compatibility
  • Connectivity Problems
  • Environmental Conditions
  • Battery Life Concerns

Have a look at some pain points of businesses that are being resolved by our solution. Our comprehensive suite addresses critical issues such as inefficient data handling, lack of real-time insights, and cumbersome manual processes that slow down business operations. By automating data entry and report generation, our software significantly cuts down on administrative time and reduces the risk of errors.

Time-Consuming
Smart Assist supersedes antiquated methodologies, facilitating expeditious issue resolution.
Data Transparency
Our remote assistance solution revolutionizes clarity through AR annotation, cloud-based video conferencing.
Technical Issues
Maximize streaming efficiency and ensure seamless multi-platform compatibility with Smart Assist.
Connectivity Problems
Effortlessly surmount connectivity obstacles with Smart Assist, which seamlessly adjusts video resolution.

Smart Assist supersedes antiquated methodologies, facilitating expeditious issue resolution.

Our remote assistance solution revolutionizes clarity through AR annotation, cloud-based video conferencing.

Maximize streaming efficiency and ensure seamless multi-platform compatibility with Smart Assist.

Effortlessly surmount connectivity obstacles with Smart Assist, which seamlessly adjusts video resolution.

Let’s explore the myriad benefits that our cutting-edge solutions offer. Explore how our solution leads to optimized processes, improved compliance, and a competitive edge in the market. Our tools analyze trends, predict customer behavior, and automate complex tasks with unprecedented precision. This not only reduces the likelihood of human error but also speeds up transaction times, ensuring that your business operations are both agile and accurate.

Efficient Issue Resolution
Enhance troubleshooting efficiency through real-time collaborative efforts.
Cost Savings
Reduce expenditures by remotely addressing issues, minimizing on-site visits.
Enhanced Productivity
Enhance workforce productivity by optimizing communication channels, enabling preemptive issue assessment.
Improved Customer Satisfaction
Boost performance metrics by delivering rapid and effective support, guaranteeing favorable feedback.
Optimized Workflows
Facilitate streamlined communication between support specialists and customers, enhancing workflow efficiency.
Inbound Call Efficiency
Integrate video conferencing capabilities with skill-based routing to facilitate dynamic problem-solving.
Collaboration Excellence
Enhance synergy through AR annotation, teleconferencing, and streamlined streaming.
Scheduled Support
Provide customizable appointments facilitated by support specialists, offering tailored assistance.
Global Support Capability
Facilitate global operational support through advanced geolocation services.

Enhance troubleshooting efficiency through real-time collaborative efforts.

Reduce expenditures by remotely addressing issues, minimizing on-site visits.

Enhance workforce productivity by optimizing communication channels, enabling preemptive issue assessment.

Boost performance metrics by delivering rapid and effective support, guaranteeing favorable feedback.

Facilitate streamlined communication between support specialists and customers, enhancing workflow efficiency.

Integrate video conferencing capabilities with skill-based routing to facilitate dynamic problem-solving.

Enhance synergy through AR annotation, teleconferencing, and streamlined streaming.

Provide customizable appointments facilitated by support specialists, offering tailored assistance.

Facilitate global operational support through advanced geolocation services.

Overview of Smart Assistance Solutions Mechanism

Experience the transformative impact of Smart Assistance solutions, enhancing business operations with efficiency, innovation, and seamless support solutions.

Need help at your fingertips?

Get instant support with ROCKEYE’s remote assist.

Consult Our Experts

Platform Versatility &
Integration Compatibility

Innovative integration for seamless efficiency and tangible business value.

Platform Integration image
Seamless Integration Delivering Business Value Through Our Solutions

Maximum Value: Elevate Your Business with Our Integrated Solutions

Platform
Seamless Integration With
ROCKEYE Financial Accounting
ROCKEYE Inventory & Warehouse
ROCKEYE Smart Station

Tackling Complex Cases

Discover innovative approaches to revolutionize warehouse and inventory management.

realtime

Real-Time Collaboration and Visualization

  • Efficiently resolve issues
  • Dynamic visualization
  • Instant collaborative efforts
  • Eliminating the delays
data

Data Transparency and Communication

  • Easily understandable communication channels
  • Augmented Reality (AR) annotation
  • Cloud-based video calling
  • Enhance clarity
optimized

Optimized Support and User Interface

  • Address technical glitches
  • Optimized streaming
  • Multi-platform compatibility
  • Ensure reliable support
  • Clear communication
  • An intuitive user interface
issue

Efficient Issue Resolution

  • Substantial reduction
  • Optimize workflow
  • Facilitating real-time collaboration
  • Minimize the need for on-site visits
  • Expedite issue resolution
cost

Cost Savings and Productivity

  • Enhance overall workforce productivity
  • Enabling remote issue resolution
  • Reduce costs related to on-site visits

How can we help grow your business?

Business Segments we serve

Maintenance & Service
Provide expert remote support to your field engineers by connecting Maintenance solution with our Smart Assist solution

Empowering Digital Transformation through Software Solutions

Check how our custom software solutions have helped businesses achieve their strategic goals. Our technology consulting, development, and outsourcing services have enabled businesses to navigate the complexities of digitalization.

logo

Revolutionizing Industrial Logistics with ROCKEYE ERP

Explore More
100+Sites
30+Years Experience
35Countries
21Industry Awards

Logistic Solutions

Streamlining downstream operations through business-critical platform

Explore More
500+Petrol Pump Automated
20+Terminals Automated
70+Tech Experts
8+Countries Access

Oil & Gas - Industry

logo

Revolutionizing Industrial Logistics with ROCKEYE ERP

Explore More
100+Sites
30+Years Experience
35Countries
21Industry Awards

Logistic Solutions

Streamlining downstream operations through business-critical platform

Explore More
500+Petrol Pump Automated
20+Terminals Automated
70+Tech Experts
8+Countries Access

Oil & Gas - Industry

Smart Assist Transformative Support Solutions in Comparison

Experience the future of support with Smart Assist. Revolutionize your operations by streamlining issue resolution, enhancing collaboration,

  • ROCKEYE
    Other Systems

  • Real-Time Collaboration

    ROCKEYE

    - Enables real-time collaboration through augmented

    Other Systems

    - May offer real-time collaboration but might lack the immersive

  • Cloud-Based Video Calling

    ROCKEYE

    - Utilizes cloud-based video calling for instant visual support.

    Other Systems

    - Video calling features may exist

  • AR Annotation and Interaction

    ROCKEYE

    - Enhances collaboration with AR annotation for clearer instructions

    Other Systems

    - Annotation features may be present

  • Call Recording Documentation

    ROCKEYE

    - Enhances collaboration with AR annotation for clearer instructions

    Other Systems

    - Annotation features may be present

Find the answers you need

Your Queries, Our Answers: Transparent Communication at ROCKEYE

ROCKEYE's Smart Assistance solution utilizes augmented reality technology to facilitate remote assistance. By linking on-site technicians or field workers with remote experts via AR, it enables seamless real-time collaboration to efficiently resolve issues.

Our solution presents an opportunity for businesses to elevate productivity levels and amplify customer satisfaction. With a comprehensive suite of functionalities, such as AR-enabled issue identification, call recording, optimized streaming, and beyond, it delivers an extensive array of benefits.

Our intelligently crafted remote assistance solution is tailored to meet the needs of multiple industries, spanning manufacturing, automotive, pharmaceuticals, insurance, FMCG, energy, and healthcare. Its versatile functionality enables seamless integration into technical support, product sales, machinery setup, audits, and remote treatment scenarios.

Our solution provides an extensive array of functionalities, encompassing cloud-based video calling, augmented reality annotation, call recording, conference calling, optimized streaming, photo capture, media sharing, and geolocation services. These capabilities streamline remote assistance procedures and elevate collaborative efforts.

Our web-based software guarantees smooth accessibility across tablets, desktops, laptops, iOS, and Android devices, enhancing support for users across various platforms.

Our system integrates seamlessly with ERP and CRM platforms, contributing to improved functionality and delivering enhanced value to your operations overall.

We're committed to your
business growth

Reviews that Reflect Our Commitment

Utilizing data analytics and actionable insights, we've been able to make informed decisions that have positively impacted our bottom line.
Patrick from the Belgium
The ROCKEYE has enabled faster turnaround times, allowing us to streamline processes and meet deadlines more effectively.
Joseph from the Uganda
Utilizing data analytics and actionable insights, we've been able to make informed decisions that have positively impacted our bottom line.
Patrick from the Belgium
The ROCKEYE has enabled faster turnaround times, allowing us to streamline processes and meet deadlines more effectively.
Joseph from the Uganda
business growth

Delivering Business Value

Tightly coupled with our existing solutions to transform your business end-to-end digitally

Show the world
how it’s done.

Get started with a more powerful ROCKEYE.

Let’s Talk
Get in Touch

Initiate the first step of enterprise transformation by connecting with our team.

Connect with ROCKEYE

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